Responsible Gambling

The tools, limits and helplines to keep control over your gambling behaviour.

Gambling is entertainment

Online casino play, sports betting and crash games are leisure activities for adult players aged 18+. They are not a source of income and they are not a solution for financial problems. BetWest is designed to deliver an enjoyable, safe and controllable experience - with transparent bonus terms, clear withdrawal policies and a set of tools that help you keep your play within your means.

Tools inside your account

Directly inside your BetWest account you have the following self-control tools:

  • Deposit limits - daily, weekly or monthly caps on deposits. Reductions apply immediately; increases only after a cooling-off period.
  • Bet limits - maximum bet amounts per spin/bet, separately for slots, live casino and sportsbook.
  • Loss limits - daily, weekly or monthly caps on net losses.
  • Session limits - maximum session duration, with automatic log-out on limit reached.
  • Reality check - scheduled pop-ups reminding you of your play time and current status.
  • Time-out - a short account lock of 24 hours, 7, 30 or 90 days, during which you cannot log in.
  • Self-exclusion - a longer lock of 6 months, 1 year, 2 years or permanent. During self-exclusion all marketing emails are stopped and the account remains inaccessible.

All tools can be reached in the account area under the Responsible Gambling settings. If you need help setting a limit or activating self-exclusion, the 24/7 live chat can walk you through the process.

Age verification

BetWest accepts registrations from adult players aged 18+. Before your first withdrawal, we run a one-off KYC verification - typically a photo ID (passport, national ID card or driving licence), a recent proof of address, and, where applicable, proof of the payment method used. If we detect that a registration was made by an underage user, the account is closed immediately and any deposits are refunded.

Signs to watch out for

Gambling can slide from entertainment into a problem. Common warning signs include:

  • Spending more time or money on gambling than you originally planned
  • Chasing losses - increasing bet amounts to recover previous losses
  • Gambling with money you cannot afford to lose or borrowing to gamble
  • Neglecting family, work, studies or personal relationships because of gambling
  • Feeling anxious, restless or irritable when you cannot play
  • Hiding gambling behaviour or lying to loved ones about it

If you recognise yourself in one or more of these points, please contact a specialist helpline. All conversations are free, confidential and available 24/7.

External helplines and organisations

Contact BetWest

If you would like help setting a limit, activating self-exclusion or closing your account, please contact the BetWest support team 24/7 via live chat inside the game environment or by email at [email protected].